A real-time tracking function led to a tremendous increase in user engagement and due to multiple inflight options we could not only uplift the user experience but improve the operational performance at the same time. Constant developments and a long list of additional features (e. g. rating, mobile tipping, digital vouchers…) is keeping DPD ahead of it’s competitors.
Our Main Goal
Deliveries to private households cause higher efforts and more failures – a combination that makes it hard to match economics. At the same time customers have rising expectations regarding flexibility and the seamless integration into their daily (digital) life.
In order to claim it's position as the most customer centric brand, DPD Germany had to reach two goals: It had to provide innovative products and services that convince business clients and consignees alike. And on top of that it had to build up an entirely new eco-system for deliveries enabling dynamic operational processes and a real-time dialog with the consignees.
